Terms and Conditions
Services (events, workshops, treatments, retreats, audio downloads)
By making a payment for services, treatments, tickets or audio downloads to Monika Kralj of Rainbow Vibrations, you are agreeing to Monika's term and conditions.
Please read carefully:
A place in a group session / event is only secured on the acceptance of a completed non-refundable and non-transferrable payment.
If I have to cancel the event, you will be offered a full refund.
If I have to cancel the event, you will be offered a full refund.
A place at a retreat / workshop is only secured on the acceptance of a completed non-refundable and non-transferrable payment.
If I have to cancel the retreat / workshop, you will be offered a full refund.
If I have to cancel the retreat / workshop, you will be offered a full refund.
One-to-one treatment is only secured on the acceptance of a completed non-refundable payment. 48 hours’ notice of postponement is required for all one-to-one treatments. Notice of less than 48 hours will incur full payment of the treatment fee.
If I have to cancel the treatment, you will be offered a full refund.
If I have to cancel the treatment, you will be offered a full refund.
If participant is unwell and cannot attend the group session / event / treatment, I can offer two options with regards to the booking:
- If I or participant can fill the space, then the booking can be transferred to a future event / treatment date
- If I or participant cannot fill the space, then participant will be put on a waiting list for future events and if there are any cancellations or if on the day the event still has spaces available, I can then offer the participant to attend the event / treatment.
All downloads of any nature purchased from this website (www.rainbowvibrations.com) will not be refunded once they have been sent to the buyer's designated email address.
Participants are responsible for their own wellbeing and must inform Monika directly prior to the treatment / group session / event of any matters affecting their health.
All personal information about participant is confidential.
Monika as the organiser and the venue are not, and will be not held liable for any assumed damage that is deemed to occur at any time.
Goods (jewellery)
These Terms and Conditions govern the sale of goods available on www.rainbowvibrations.com ('Site').
The following goods are available on our 'Site':
We are under a legal duty to supply goods that match the description of the good(s) you order on our 'Site'.
These Terms and Conditions apply to all the goods that are displayed on our 'Site' at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our 'Site' at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
The following goods are available on our 'Site':
- Jewellery;
- Custom created items;
We are under a legal duty to supply goods that match the description of the good(s) you order on our 'Site'.
These Terms and Conditions apply to all the goods that are displayed on our 'Site' at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our 'Site' at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Shipping and Delivery
When you purchase goods from our 'Site', the goods will be delivered through one of the following methods:
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
If you purchase goods from us for delivery to a destination outside the United Kingdom your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
When you purchase goods from our 'Site', the goods will be delivered through one of the following methods:
- Standard Delivery 7-14 business days; or
- Tracked and Signed for 7-14 business days.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
If you purchase goods from us for delivery to a destination outside the United Kingdom your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the European Union you have the right to cancel your contract to purchase goods from us within 14 days without giving notice. The cancellation period:
To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at [email protected].
The right to cancel does not apply to custom or personalised goods.
If you are a customer living in the United Kingdom or the European Union you have the right to cancel your contract to purchase goods from us within 14 days without giving notice. The cancellation period:
- Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;
- Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or
- Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.
To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at [email protected].
The right to cancel does not apply to custom or personalised goods.
Returns Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected].
If your return is accepted, we’ll send you return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note, return shipping costs will not be refunded unless faulty.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected].
If your return is accepted, we’ll send you return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note, return shipping costs will not be refunded unless faulty.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom orders or personalised items.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom orders or personalised items.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
Unfortunately, we cannot accept returns on sale items or gift cards.
